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Support

Our dedicated support team is available Monday to Friday from 0900AM to 1700 (5PM).

Send all support requests to support@polarcore.io

Be sure to include as much details as possible, specially:

  • Screenshots
  • Browser version / Operating system
  • Description of what is not working as expected
  • Magento version used

Normal response time on support requests are within the same day, however in peak periods longer waiting time might occur. Note that the staff answering your support requests are the same as the ones developing and maintaining PolarCore

Note that both the PolarCore theme and the PolarCore addons officially only supports the latest current version of Magento 1. Read more about why in our FAQ.